Today I went to a workshop on how to give constructive and effective feedback.
The trainer recommended a good framework called SCARF to assess the emotional “buttons” of the recipient. It can be used to avoid sending the recipient down the downward emotional spiral if we know what is important to him/her.
S = Status – my relative importance to others
C = Certainty – my ability to predict the future
A = Autonomy – my sense of control over the future
R = Relatedness – authenticity, my sense of safety with others (in group/out group)
F = Fairness – my sense of a fair exchange