Last weekend I took the TGV train from Frankfurt to Strasbourg for a visit. My original direct train of 2 hours turned into 4 hours with 3 transfers including a bus ride due to track problem. Despite the delay, I felt grateful to a few good German Samaritans who helped me as I don’t understand German to figure out how to make the train connections.
One railway staff was very kind to literally push me to the front of a long queue and explained to the “ready-to-explode” travelers on the queue that my case was urgent (at least that was how interpreted it). In addition, the railway company handed out FREE bottles of water and energy snack bars for the “suffering” passengers.
Despite the misfortune of delay, the touch of humanity made it almost bearable :>