Receiving Tough Feedback

I attended a workshop by Capstone International earlier this month and would like to share some of the interesting takeaways on a few topics.
The first one is on receiving tough feedback. Interesting points are:
1) You don’t know what you don’t know so feedback is a gift
2) Stay calm
3) Listen openly
4) Resist self-defense
5) Thank and reflect
6) Be forgiving about others ability to give feedback elegantly – focus on the content because their perception is their reality
7) Ask yourself the learning question – “What will I do differently next time?”